FREQUENTLY ASKED QUESTIONS
What makes your products different?
Our formulations are crafted without sulphates, silicones, or parabens. Each product is designed to cleanse gently, nourish deeply, and respect the skin and hair’s natural balance — without unnecessary chemicals.
Are your products safe for all skin and hair types?
Yes. Our ingredients are carefully chosen to be gentle yet effective, making them suitable for most skin and hair types, including sensitive ones.
What do you use instead of sulphates, silicones, and parabens?
We use mild, plant-derived cleansers that create a soft, natural lather. Our conditioning agents and preservatives are eco-friendly and skin-compatible, ensuring purity and performance without compromise.
Are your perfumes free from harmful chemicals too?
Yes. Our perfumes are crafted with clean, safe ingredients. We focus on creating evocative, long-lasting scents without the use of harmful additives or synthetic fixatives that can irritate the skin.
Do your shampoos and shower gels produce foam even without sulphates?
They do — but the foam is softer and creamier. We believe in a luxurious, sensory experience that cleanses effectively without stripping natural oils.
How should I store your products?
Keep them in a cool, dry place away from direct sunlight. Our formulations are made with natural extracts, which deserve gentle care.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. You can contact us within 7 days from the day you receive your order if you are not satisfied with the product. We will do our best to work with you to make it right.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
